Terms and Conditions

Our service to you will be governed by the following terms and conditions:

1. You are dealing with Glass Clinic. In these terms of business, references to “we” or “our” means Glass Clinic. By asking Glass Clinic to carry out vehicle glass repair, replacement and Advanced Driver Assistance Systems (ADAS) recalibration work on your vehicle you agree that our work shall be governed by the following terms. Our contract with you is formed at the time you make your appointment with us. Most but not all of the terms set out below are reproduced on the sales document that you (or your representative) will be asked to sign when we attend your vehicle. If our work is the subject of a claim on an insurance policy and you (the person making the booking with us) are not the policyholder for the vehicle that is the subject of the claim, you promise that your dealings with us are made with the authority of the policyholder. If we have not been appointed as an agent of the insurer to handle a claim under a policy issued by that insurer and our work includes assisting you in making a claim under a policy issued by that insurer, you appoint us as your agent to assist in the administration and performance of your insurance policy. The signature (made by you or your representative) that we receive at the time of the appointment confirms our appointment as agent of the policyholder on that basis.
   
   
2. Where relevant and available to us, we check the latest information submitted to us by insurers to confirm that our work may be paid for under your insurance policy. Where practicable, Glass Clinic will contact your insurer directly to verify the nature and scope of your insurance cover. You acknowledge that Glass Clinic is not responsible for the extent of your policy cover or its conditions (such as excess payable).
   
   
3. In response to COVID-19 and to endeavour to protect both you and our employees, Glass Clinic has implemented and will continue to implement until further notice, COVID-19 measures at its Centres, including (but not limited to) wearing a face mask (subject to any exemption) and social distancing. We respectfully reserve the right to refuse to carry out your appointment should you decline to comply with our COVID-19 measures.
   
   
4. In the course of repair, the glass may crack beyond repair through no fault of our technician. You acknowledge that risk. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with replacement, you agree that paragraph 6 below shall apply to that service. We will take into account any excess you may have already paid to us.
   
   
5. In the course of a vehicle glass removal and refit appointment, the glass may crack or break on removal through no fault of our technician. You acknowledge that risk. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with the replacement of the new glass, you agree that paragraph 6 below shall apply to that service. In the event that the vehicle glass remove and refit is an insurance claim, we will take into account any excess you may have already paid to us.
   
   
6. Payments upfront and in part. You agree to be responsible for the full cost of our glass repair and replacement work on your vehicle. In making arrangements to deliver our service to you, we incur business costs. You agree that we can immediately charge (i) for or in respect of these arrangements or costs and/or (ii) an upfront part payment in respect of our glass service.If you are making an insurance claim in respect of our service, we are entitled, immediately upon any cost or charge as aforesaid being incurred or made, (i) to obtain any excess, or other portion of the insurance claim which your insurance policy obliges you to pay or fund for or from your own account, from you and (ii) to apply such excess or portion against any such cost or charge.
   
   Assignment: If you are making an insurance claim in respect of our service, you agree that, with immediate effect from the time we begin work on your vehicle, (i) you have assigned to us your right to collect the claim proceeds, and (ii) you shall take any steps necessary or reasonably beneficial, including signing any further document, to prove or otherwise give all practical or legal effect to such assignment.
   
   
7. The visibility of a repair to glass depends on the nature of the damage at the time of repair. If you are not happy with the look of our repair, we can replace your windscreen if you pay the required amount.
   
   
8. A diagrammatic record of visible damage existing on your vehicle will be made by our technician before starting work on your vehicle. We exclude all liability for repair of damage, whether visible or not, existing before we began to work on your vehicle.
   
   
9. We will perform our service to the best of our ability at a time and location to be agreed upon us. We reserve the right to change our appointment time with you for any reason. We will notify you in advance of any change to the agreed appointment time. Service from dedicated Glass Clinic technicians is subject to availability and may be supplemented by the use of Approved Partners, acting as appropriate agents for Glass Clinic. If you have a complaint about our service, please call +965 999 079 67 or write to us at ank456gta@icloud.com. If we damage your vehicle, we can arrange its repair at no cost to you. If without our prior written approval to proceed with any repair, you organise a repair yourself, we do not guarantee to pay the costs you incur. Our approval for you to organise a repair of your vehicle at our expense will be conditional upon you sending us a minimum of two written estimates prepared by independent repairers in advance of the commencement of the work. We reserve our right to require additional estimates where for any reason we believe the estimated costs are not reasonable.
   
   
10. Key limitations to our work: (1) We are unable to install a replacement windscreen on corroded metal. If we find your vehicle to be corroded, we will stop work and explain your options; and (2) Certain vehicles now have ADAS cameras mounted on their windscreen. Vehicle manufacturers specify that certain those ADAS cameras require recalibration following the replacement of the vehicle’s windscreen. Glass Clinic is not able to provide that service for some vehicle types. Where we are not able to effect calibration following the completion of a windscreen replacement, you may arrange for your vehicle’s camera to be recalibrated at your own cost by an alternative supplier, which may include the vehicle’s dealership network.
    
    
    
11. Our liability to you: we intend that our liability to you should be limited to putting you in the position you would have been in had we not damaged your vehicle, after taking account of your legal duty to minimise the loss. You acknowledge that the cost to us of repairing your vehicle in the event that we damage it is likely to exceed the amount we are paid for our service and may exceed the market value of your vehicle as at the time you presented it to us for repair. Accordingly, you agree that our total liability to you in aggregate both for any service failure or the vehicle damage is limited to (A) the lesser of (i) and (ii), as set out below: (i) the total estimated or actual cost (as the case may be) of repairing any damage we have caused to your vehicle; and (ii) as at the time the vehicle was presented to us for repair, its standard market price (where “market price” means such value as shall be determined by Glass Clinic, acting reasonably, with reference to Glass’s Guide or any comparable guide and/or the opinion of an independent vehicle damage assessor); plus (B) for any period where your own car will be unavailable to you, at our choice (acting reasonably), the cost we incur to provide you with alternative means of transport or a replacement vehicle of our choice (acting reasonably); plus (C) such amount as may be adjudicated as pertaining to unique and/or exceptional circumstances. Except as stated above, you agree that, unless you brought your circumstances to our attention in advance and we wrote to you to confirm otherwise before we began our work, you and Glass Clinic do not intend that Glass Clinic reimburse or compensate you for: your time; any loss of income; any loss of use of your vehicle; any costs or expenses incurred from loss of use of your vehicle; any loss of business or profits; any pure economic loss; any indirect or consequential loss suffered by you as a result of our work; any other loss not contemplated within sub-paragraphs (A), (B) and/or (C) of this paragraph 13.
    
    
    
12. Dealerships & accident management companies: If you allow a dealership or an accident management company to manage the repair process in relation to your vehicle, you are likely to incur costs in excess of those we would incur if you allow us to manage the repair on your behalf. A dealership or accident management company is likely to offer to provide you with a replacement vehicle. The costs of that vehicle are likely to be very high– much higher than the cost to us of organising a rental on your behalf. We will not pay for the costs of any vehicle supplied to you unless we have arranged the rental directly on your behalf. Please be aware the costs to the dealership and accident management company will be your personal liability and you may be at significant financial risk if you choose to use their services.
    
    
    
13. Nothing shall limit our liability for fraud or death or personal injury caused by our negligence. Your statutory rights are not affected.
    
    
    
14. Where payment for our work on your vehicle will be made using a trade or company account, our trade/company terms will apply to our work in priority to the terms written above.
    
    
    
15. You agree that our privacy policy as it or they appear from time to time on our website shall govern the handling of your personal information that we receive from you, your insurer or other third parties (such as a broker). If you wish to limit our right to use your personal information, please write to us at the address shown below.
    
    
    
16. At Glass Clinic, we are committed to reducing fraud made using credit cards. We reserve our right not to accept payment from you by debit or credit card where we suspect that by doing so a fraud may be perpetrated against us or the registered cardholder.
    
    
    
17. Our terms of business and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims of any kind arising directly or indirectly) shall be governed by and construed in accordance with the laws of Kuwait.
    
    
    
18. The courts of Kuwait will have exclusive jurisdiction over any claim arising from or related to, our goods and services although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.